SEAN NEWTON DESIGNS – FAQ

Where are your boards made?

The boards are manufactured from start to finish right here in our factory.

What is the turnaround time for a new custom board order?

2 – 4 weeks

Do you require a deposit?

Yes we require a 50% deposit as confirmation of order. Once the deposit payment clears in our bank account we will begin the manufacture of the board. Balance of the payment is required on completion. No boards will be delivered until full payment is received

How do I pay?

We require an EFT payment directly into our bank account or by card/instant EFT via our Yoco system.

Can you advise me on what board I should be ordering for my surfing ability?

Yes Sean will design a board specifically according to your surfing ability and requirements and he will guide through the process from start to finish.

Can I send you a video of me surfing?

Yes we encourage you to provide us with all the information regarding your surfing style to enable us to design the perfect board for you.

Do you manufacture in Epoxy and PU?

Yes we do.

Do your offer art work?

Yes we can design any art work of your choice.

Do you supply accessories?

Yes we can supply you with all your accessory requirements, from a leash to a wetsuit.

Can I pick up my board from your factory?

Yes we are open to the public.

How do you package your boards if I need it couriered?

We use double layered bubble wrap, foam tail and nose reinforcements, cardboard reinforcements enclosed in a sturdy cardboard box. We want your board to arrive in perfect condition.

What happens if my board is damaged in transit?

All deliveries are insured. We require you to keep all the packaging and take photos of the damage so that we can claim from the courier company.

How much is delivery?

Depending on where you are it is subject to quotation.
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